1. Introduction

Symbvia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service accessed via WhatsApp and our website.

2. Data Collection

2.1 WhatsApp Data

When you interact with FetchIt via WhatsApp, we collect:

Your WhatsApp phone number
Messages you send (including photos of menus, business cards, and text updates)
Location data (if you share GPS coordinates)
Business information you provide (name, address, hours, menu items, services)

2.2 Payment Data (Stripe)

When you subscribe to our service, Stripe processes your payment. We collect:

Stripe Customer ID
Stripe Subscription ID
Subscription status and plan type
Payment metadata (phone number for account linking)

Note: We do not store credit card numbers or payment details. All payment processing is handled securely by Stripe in compliance with PCI DSS standards.

3. How We Use Your Data

We use your data to:

Provide and maintain our service
Process your business information and generate structured data (Schema.org JSON-LD)
Create API endpoints for your business data
Sync your information with AI platforms (OpenAI, Google, Meta)
Process payments and manage subscriptions
Send you service-related communications via WhatsApp
Detect country, currency, and language preferences automatically
Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using:

Supabase: Database hosting with enterprise-grade security
Encryption: Data encrypted in transit (TLS) and at rest
Access Controls: Service role keys for backend operations only
Backup: Regular automated backups

5. Data Sharing and Disclosure

We share your business information (as structured data) with:

AI Platforms: OpenAI, Google, Meta (via Schema.org JSON-LD and API endpoints)
Service Providers: Twilio (WhatsApp delivery), Stripe (payments), Vercel (hosting)

We do not sell your personal data. We only share business information necessary to provide our service.

6. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your data

To exercise these rights, contact us via WhatsApp or email at privacy@symbvia.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you cancel your subscription, we will delete your data within 30 days unless legal obligations require longer retention.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@symbvia.com
WhatsApp: Contact via our WhatsApp bot